Your online portal

Our Scheme Administrator, Capita, provide an online portal giving you 24/7 access to your pension account. Using the portal, you can update some of your personal details and view important Scheme-related documents as well as communicate with the administration team using the secure messaging facility. If you are yet to start receiving your Scheme pension you can also view your latest benefit statement. Alternatively, if you are already receiving your Scheme pension, the portal will provide you with all the important information you need about your pension payments.

For a registration user guide visit our Scheme website and the click on <awaiting link>.

Capita have moved to secure member messaging via the member portal (HOP) which you have access to as a member of the Scheme. The move to secure messaging via HOP has the following benefits:

• Members will not be sending personal data in an unsecured manner.
• The member portal will hold all member correspondence (in and out) that is made via the member portal. Members would log into the portal and go to the mailbox page to see letters. Members can raise requests using the contact us page.
• The mailbox correspondence is available 24/7 with a history of documents that if needed, can be printed off.

The email option for members is no longer available and those members who don’t want to use the secure messaging facility who prefer to call or write letters can continue to do so.

Not registered yet?

You will find full instructions online. Just follow the link above and then select ‘Register’ to get started.